DATA FAQs
Where is data stored?
The planning data for PPM is securely stored on monday.com.
monday servers are stored in multiple data centers of Amazon Web Services across the US. Learn more
How secure is my data with PPM?
Your data security is our top priority.
monday.com complies with the Health Insurance Portability and Accountability Act (HIPAA). Learn more
PPM has SOC 2 Type II Compliance and undergoes regular penetration testing to ensure robust security. For more detailed information, please visit our Trust Center.
What happens to my data if I uninstall the PPM app?
If you uninstall the PPM app, your data will normally remain intact in the database. The app's uninstallation process does not typically delete your data.
Is monday.com PCI-DSS compliant?
monday.com uses the services of a third party PCI-DSS certified billing processor; thus ,any credit card payments paid through
monday.com billing processor are processed according to the PCI-DSS requirements. Therefore, PCI-DSS data is not stored on monday.com service
and monday.com is not required to be PCI-DSS certified.
APP FEATURES FAQs
What is PPM ?
PPM is a Project Portfolio Management app for monday.com. With the PPM app, you can manage projects and portfolios with the Advanced Gantt Chart feature and manage workloads directly on the Timeline view.
Why should I use PPM for monday.com?
PPM for monday.com helps you manage projects better by providing tools like advanced Gantt charts and Timeline views. These features make it easier to plan tasks, allocate resources, and track progress in real-time. It improves team collaboration, keeps everyone informed, and boosts productivity. By streamlining your workflow and providing clear insights, PPM helps you complete projects efficiently and stay competitive.
Does PPM have dependencies?
PPM supports 4 types of dependency: SF (Start-to-Finish), FS (Finish-to-Start), SS (Start-to-Start), and FF (Finish-to-Finish). Each type offers distinct ways to define the relationships between tasks, allowing for precise and flexible project planning and scheduling. Learn more
Does PPM have Auto-Scheduling?
Yes, PPM automatically calculates and adjusts task schedules based on dependencies, constraints, and other project parameters, streamlining your workflow and enhancing productivity if you enable this mode. Learn more
PRICING FAQs
I have a problem with payment. What should I do?
All payments for PPM are managed by the monday.com team. If you have any problems related to payment and billing, please contact the monday.com support team.
Can I change my PPM plan?
You can make changes to your plan at any time by changing your plan type and adding/removing users (note that post the refund period, we offer no refunds for downgrades). To change your plan, simply go into the admin section, and click on the billing option. From there, click on "change plan," pick your desired plan, and enjoy!. If you have any questions, you can always reach out to support@monday.com
Do you offer any discounted plans?
Yes, we offer 20% discount on annual plans.
How can I manage my billing?
Each admin user of the account can access your purchase history, your invoices, change your payment details, change your plan, and much more.
Do you offer a free trial or demo version of the app?
Yes, we offer a 14-day trial. Additionally, you can book a demo anytime while using TeamBoard. Book a demo here.
SUPPORT FAQs
What support options are available if I encounter an issue?
If you encounter an issue, there are several support options available:
What should I do if the app is not working correctly?
Please contact our support team at monday@devsamurai.com or create a ticket at Support Desk. Provide detailed information about the issue, including screenshots or error messages, to help us assist you more effectively.
Our support team is here to help you resolve any issues as quickly as possible.
Is there a community forum or user group for PPM?
Yes, you can join the monday.com Community to connect with other PPM users and participate in discussions.
The community forum is a great place to ask questions, share tips, and learn from the experiences of other users.
Can I request new features or enhancements for PPM?
Yes, you can request new features or enhancements for PPM. We value user feedback and continuously work to improve our app. Please submit your feature requests or suggestions to our support team here.
Your input helps us prioritize and develop features that best meet your needs.
For additional questions, create a ticket to our support desk, and we will assist you as best we can