Linking AssetIT with Request Form
Follow the steps below to enable this integration:
1. Access Project Settings
Navigate to the Project Settings section.
![](../__attachments/1996062885/Access%20Project%20Settings.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
2. Configure Request Types
Locate the Request Types option.
Drag and Drop the "External asset platform" field onto the Customer request form.
![](../__attachments/1996062885/Drag%20and%20Drop%20the%20%22External%20asset%20platform%22%20field.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
3. Enter the Field Name and Save the Changes
Step 1: Specify a Field Name for the AssetIT field on the Customer request form and input your referred display name & description.
![](../__attachments/1996062885/AssetIT%20field%20in%20Jira%20issue.jpg?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
Step 2: Choose the inventories you want to filter
![](../__attachments/1996062885/image-20231207-072353.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
4. The AssetIT field will now be visible to users.
When raising a request on behalf of someone, the AssetIT field will suggest relevant assets based on the selected option.
![](../__attachments/1996062885/The%20AssetIT%20field%20will%20now%20be%20visible%20to%20users.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
5. Queue
The submitted request will appear in the Queue.
Admin users can view the request and perform actions such as adding internal notes or replying to the customer.
![](../__attachments/1996062885/Queue.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
![](../__attachments/1996062885/Communication%20with%20Users.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
6. Communication with Users
Upon making updates or adding notes, users will receive notifications to stay informed about the progress of their request.
![](../__attachments/1996062885/Communication%20with%20User.png?inst-v=2ec1027c-378e-4d53-ba74-79b7fb955177)
Please note that these instructions specifically apply to linking AssetIT with the request form for "Service projects" only.