AssetIT
AssetIT
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AssetIT panels in Jira work items

AssetIT panels are specialized panels that let you manage and track IT resources directly within Jira work items — across Business, Software, and Service projects.

Business and Software projects

The following panels are available:

Asset Booking panel

Lets users request assets directly from AssetIT within Jira work items. (Refer to the Asset Booking guide)

Watch the video below to learn how to use the Asset Booking panel:

Linked Assets panel

Enables linking of any AssetIT resource to Jira work items for quick reference and management.

With the Linked Assets panel, you can also:

  • Edit asset information directly from the panel without navigating away from the work item.

  • Add a note when checking out a resource, providing context for the checkout directly within the issue.

Watch the video below to learn how to use the Linked Assets panel:

Resources Embedded panel

Displays detailed information on all resources assigned to a selected user (default is the Issue Reporter) within a Jira work item.

Watch the video below to learn how to use the Resources Embedded panel:

Service projects

The following panels are available:

Linked Assets panel

Lets you link relevant AssetIT resources to each service request, making assets visible in the JSM Customer Portal.

With the Linked Assets panel, you can also:

  • Edit asset information directly from the panel within the service request.

  • Add a note when checking out a resource, providing context for the checkout.

Watch the video below to learn how to use the Linked Assets panel in Service Projects:

Asset Booking panel

Lets users request assets directly from AssetIT within the JSM Customer Portal.

As of version 6.0.0, the Asset Booking panel includes the following enhancements:

  • The panel is now displayed in the right panel of JSM tickets, making it accessible directly from the agent view.

  • The panel remains visible in the Portal and the right panel of tickets after asset check-in, so agents and customers can always see booking status.

  • Accounts with the customer role can now book assets directly from the Portal.

For version 5.4.0 and below

The Asset Booking panel in the JSM portal is only visible for Atlassian users.

Watch the video below to learn how to use the Asset Booking panel in Service Projects:

Next steps