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Frequently Asked Questions


What are Asset Types?

Asset Types are categories that classify different types of assets within the system.

They help organize and track assets based on their unique characteristics and functionalities, enabling efficient management and analysis.

Do you provide support for QR code scanners?

Yes, AssetIT supports QR code scanners and Bulk export.

QR code scanning functionality is an integral part of AssetIT's asset management capabilities.

The system allows you to generate unique QR codes for your assets and then scan them using compatible scanners or mobile devices equipped with scanning capabilities.

Are there any limits on the number of assets you can create?

There are no limits to the number of assets you can create.

How secure is AssetIT for Jira?
  • Authentication and Access Control: AssetIT for Jira integrates with Jira's built-in user management and access control mechanisms, allowing you to leverage the existing authentication and authorization features of Jira. This helps ensure that only authorized users have access to your assets.

  • Data Encryption: AssetIT for Jira ensures that data transmission between your browser and the application is encrypted using industry-standard SSL/TLS protocols. This helps protect your information from unauthorized interception and ensures secure communication.

  • Role-Based Permissions: AssetIT for Jira offers granular control over user permissions and access rights. You can assign specific roles and permissions to different users or user groups, allowing you to manage access to assets based on specific organizational requirements.

  • Audit Logs: AssetIT for Jira maintains detailed audit logs, capturing important information about asset modifications, user activities, and system events. This provides a transparent view of all actions performed within the application, aiding in monitoring and investigation if needed.

  • Regular Updates and Maintenance: The development team behind AssetIT for Jira is committed to providing regular updates and security patches to address any potential vulnerabilities or security issues. This helps ensure that the application remains secure and up-to-date.

  • Participating in Bug Bounty programs: Bug Bounty programs allow security researchers and ethical hackers to identify and report potential vulnerabilities or security weaknesses in exchange for rewards or recognition.

Billing and Licensing

How much does AssetIT for Jira cost?

Check the price here:

Can I trial AssetIT for Jira before purchasing it?

Yes, a trial period for AssetIT for Jira is typically available

How do I extend my free trial?

For Data Center edition, you can extend your app trial up to 5 times - in other words, for up to six months. 
Extend your trial by generating a new evaluation license key from Atlassian Marketplace.

Follow these steps

  1. Navigate to Manage Add-ons in the JIRA Administration.

  2. Find the IT Asset Management for Jira plugin.

  3. Delete the existing license key.

  4. Click the Free Trial button.

You should now have a new trial license for 30 days.

For Cloud edition, basically Atlassian does not allow the extension of trial licenses. However, in some special cases, it may still be possible. You can contact Atlassian Support directly for more details.

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