Announcement: New Configuration for AssetIT Panels in Jira

In response to Atlassian's recent announcement that the External Asset Platform will be discontinued as of December 31, 2024, we’re excited to introduce the new Linked Assets panel along with an improved approach for configuring AssetIT panels in a Jira project. These updates make it easier than ever to set up and manage AssetIT panels within your Jira projects, providing a streamlined experience tailored to your team’s unique needs. (Read the Atlassian’s Announcement at: Update on deprecation of the External Assets Platform).

Important Note:

Until December 31, 2024, your current data in Atlassian’s External Asset Platform custom field will be synced to our Linked Assets Panel for seamless use. However, this is a one-way transfer, as the External Asset Platform field is scheduled for shutdown.

We recommend starting with our Linked Assets Panel now to ensure continued asset management without interruption.

What’s Changed?

Previously, enabling AssetIT panels required multiple steps through the general app settings:

Go to Apps > Manage your apps > AssetIT Configuration.

Previous AssetIT Panels configuration.jpg — Previous access to configure the AssetIT Panels

Select which projects to enable the panels.

Previous AssetIT Panels configuration - Choosing Projects.jpg — Previous configuration

Now, with this new project-specific setup, you can directly enable and customize AssetIT panels within each project’s settings. This change allows AssetIT to integrate more naturally with Jira, ensuring that essential asset information is available exactly where it’s needed.

Why This Matters

The AssetIT Panels offer seamless access to key asset management tools without needing to switch applications. These panels bring asset data and booking options directly into your Jira issues and customer requests, supporting a smooth and efficient workflow. By managing AssetIT panels within each project, you gain more control over how assets are linked, viewed, and managed in Jira.

New Configuration Process

https://youtu.be/gUiDbtNfPv4

You can now configure AssetIT panels directly within individual projects. Here’s how it works:

For Jira Software and Business Projects:

Access Project Settings within your Jira Business or Software project.

In your Software or business project, go to Project Settings.jpg — **Project Settings** in Jira Business

Toggle on Enable AssetIT integration for this project in the AssetIT Configuration section.

(2) How to congifure the AssetIT integration in Software Projects.jpg

Choose specific Issue Types (e.g., Task, Epic, Subtask) and relevant Request Types to display AssetIT panels where needed.
Enable and customize panels such as Asset Booking, Linked Assets, and Resources Embedded for a tailored integration experience.

For Jira Service Projects:

Open your Jira Service project and go to Project Settings.

In your Service project, go to Project Settings.jpg

Enable AssetIT integration for the project to activate the Linked Assets Panel in the JSM Customer Portal.

(2) How to congifure the AssetIT integration in Service Projects.jpg

Select Issue Types and their associated Request Types where the Linked Assets panel should appear, ensuring asset information is available for relevant customer requests.

Enhanced Panel Features

With this improved setup, AssetIT panels are integrated directly within the Jira project environment, allowing you to:

Request and manage assets without leaving Jira:

Asset Booking Panel.jpg — Book an asset directly in the Jira issue

Link relevant resources to specific issues or requests, providing instant visibility and the ease of adjusting necessary information.

Link many resources at once with the ability to update necessary information.jpg — Link many resources at once with the ability to update the necessary information

Customers can view detailed information directly in the request ticket.

Display user-specific resources for more efficient asset tracking within issues:

Need Helps?

For detailed instructions, check out our Step-by-Step Guide to Configure AssetIT Panels. This guide walks you through the configuration process to make the most of AssetIT’s seamless integration within Jira.

To understand what we have rolled out in this release, check this out: What’s new in AssetIT version 1.4.14-AC.

Thank you for choosing AssetIT to enhance your Jira asset management experience!

If you have any questions or need assistance, our support team is ready to help at Support Desk.